Privacy Policy & Terms

Effective Date: June 28, 2026

Welcome to ZIGO PARTNER (operated under ZIGO CAB). We are committed to protecting the privacy and personal data of our delivery and driver partners. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and partner portal.

1. Information We Collect

To provide core ride-hailing services, verification, and identity management, we collect the following personal and sensitive data from our partners during registration and app usage:

• Personal Identity Information: Full Name, Profile Image, and Date of Birth (DOB) for statutory verification.
• Contact Information: Active WhatsApp/Mobile Number for account login, communications, and emergency verification alerts.
• Vehicle Details: Vehicle Type (Car, Auto, or Bike) and Vehicle Registration Number to accurately map requests.
• Government-Issued Documents: Driving License (DL) Number and clear photo uploads of your Driving License for verification.
• Financial Data: Transaction records and payment confirmation IDs tied to Razorpay and Cashfree gateway platforms.

2. Background Location Access (Critical Disclosure)

ZIGO PARTNER collects real-time location data, including background location coordinates, even when the application is closed or not explicitly in use. This background location collection begins immediately when a partner toggles their status to "ON DUTY".

Why we track Background Location:

• To dynamically calculate the physical distance between you and the customer's pickup zone.
• To live-track and animate your route line on the map structure during active trips.
• To enable structural automated SOS tracking updates for high-alert safety protocols.

Background location access automatically pauses or stops tracking the moment you toggle your device status back to "OFF DUTY".

3. How We Use Your Information

Your verified operational metrics and onboarding criteria are utilized strictly for:

• Authenticating access portals via secure unique 4-digit generated passwords.
• Reviewing, approving, pending or blocking structural driver access configurations based on administrative protocol audits.
• Tracking daily or dynamic overall portal revenue generation pipelines seamlessly.

4. Data Sharing and Third-Party API Syncs

We do not lease, trade, or sell partner demographic identity frameworks to external third-party advertisers. Data syncs occur natively with secured structural services including:

• Firebase Infrastructure: Encrypted storage pools of data parameters managed under Google App Identity guidelines.
• ImgBB Image Repositories: Secure hosting environments processing obfuscated Base64 Driving License asset allocations.
• Razorpay & Cashfree: Compliant end-to-end tokenized processing modules managing temporary activation payments safely.

5. Refund & Cancellation Policy

The ₹49 Platform Activation Fee is charged for digital account setup, server hosting, and 28-day map validation services. Once a payment is successfully processed and the partner account ID is activated, the fee is strictly non-refundable under any circumstances. By completing the payment via Razorpay or Cashfree, you explicitly agree to our non-refundable subscription terms.

6. Data Retention and Safety Accountability

Our platform handles individual tracking metadata across active sessions transparently. All information remains safe under administrative access levels. If you decide to permanently terminate your partner listing, you can request account data erasure by contacting structural system administration directly.

7. Platform Disclaimer & Limitation of Liability

ZIGO operates strictly as a technology platform (software) that connects independent driver partners with customers. ZIGO does not employ drivers, nor do we own or operate any vehicles. Any incidents, disputes, accidents, or damages occurring during a ride are the sole responsibility of the driver partner. By using the app, you agree that ZIGO CAB and its developers hold no liability or legal responsibility for any such events.

8. Contact Us

For support tickets, data verification clarity, policy queries, or data deletion requests, feel free to reach out to our active structural channels:

• Support Email: helpmsapps@gmail.com